We want you to be satisfied with BiosTool. If something doesn't work as expected, contact us and we'll make it right.
If you are not satisfied with your first month of a Pro Monthly subscription, you may request a full refund within 7 days of your initial purchase. After the first billing period, subscriptions are non-refundable but you can cancel at any time to stop future charges.
Annual subscriptions may be refunded within 14 days of purchase if you have not used the Service for more than 10 analyses. After 14 days or after significant use, annual subscriptions are non-refundable.
Unused credits are refundable within 30 days of purchase. Credits that have been consumed (used for analyses) are non-refundable.
If a paid analysis fails due to a bug or error on our side (not related to your file), we will:
This applies regardless of when the error occurred.
To request a refund, contact us at [email protected] with:
We aim to process all refund requests within 3 business days. Refunds are issued to the original payment method.
We ask that you contact us before initiating a chargeback with your bank. Chargebacks result in immediate account suspension. We are happy to resolve any billing issues directly.
For refund requests or billing questions:
[email protected]